The procedure for lodging claims by buyers is very simple and it is as under :
- The buyer may within 7 days from receipt of the product can request us online for return / refund. Within a period of 3 working days The Wild Studio will respond to such request & claims.
- We recommend the use of an email for lodging the claims.
- By sending us an E-mail with images / video of broken / defective / damaged products within 7 days after receipt of the products. Buyers are requested to mention their order number / invoice number etc. in the E-mail. ( Please make video while opening your courier & show us seal, move parcel all sides. We are not responsible for any damage & missing of products without video)
- When the buyer requests for return / refund on the ground that the product is received by him in damaged / defective / broken condition due to an error on the seller’s part, the buyer will be compensated for return courier charges. The buyers are requested to take care that while returning the product, it should be properly packed so as to reach us in the same condition in which they were packed.
- The amount paid by the buyer for the products plus any shipping charges paid at the time of the order will be directly refunded to the buyers account within 15 working days of refund.